Read the introduction.
Read the introduction. Read the introduction. Read the introduction.
Read the introduction.
Detailed software features list.
Detailed software features list. Detailed software features list. Detailed software features list.
Detailed software features list.
Download online documentation.
Download online documentation. Download online documentation. Download online documentation.
Download online documentation.
Visit the screenshot gallery.
Order your copy now.
Order your copy now. Order your copy now. Order your copy now.
Order your copy now.
Back to home.
Back to home. Back to home. Back to home.
Back to home.

Introducing MessageSuite...


Dealing with pre-sale inquiries
and support tickets is essential for a today's business to survive. Only satisfied customers will return back and so you need a customer relationship management that gives you the power to react fast to inquiries and handle support requests as efficient as possible.

MessageSuite is a CRM solution that comes with a self-support FAQ and knowledgebase solution, online live chat (chat with customers directly on your website), e-mail handling and much more.

Answer incoming mails, manage support cases and offer a convenient self-service solution to relieve yourself from answering standard inquiries.


Here are some possible applications:

Assign support tickets and manage cases online; record all previously messages.
Offer ability to your visitors and customers to open chat sessions directly on your website.
Build a FAQ and knowledgebase for your customers and employees.

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Features and more...


General:

* Easy to use, password protected administration panel.
* Totally customizable according your application.
* Integrates seamlessly into your website.


Product specific highlights:

* Manage support cases and trouble tickets.
* Self-service support solutions (FAQ and knowledge database).
* Live chat implemented directly on your website.
* User and customer database.
* Multiple staff accounts (each with own permissions).
- Track the working efficiency of your operators.
* Multiple topic categories (for different business sections or departments)

* Works with standard POP3 e-mail accounts (receiving, sending mails, including attachments).


Staff panel (web-frontend for your staff members and operators):

* Convenient web-panel to answer (support) inquiries.
* One-stop access to assigned cases, messages and support resources.


User lounge (web-frontend for your users; alternatively they simply can send you e-mails):

* Convenient web-panel to initiate new cases and check answers on open issues.
* Step-by-step guidance for opening a support inquiry.
* Self-service support solution (FAQ and knowledgebase search).
- Auto search possible before creating a new support case - relieves yourself from standard inquiries.
* Case history to review previous inquiries.


System requirements for installation:

* Access to a web server supporting CGI and Perl (minimum version 5 or higher).
* One POP3 e-mail account to send and receive messages.

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Download the online documentation...


Click here to download the manual in HTML format.

Click here to download the manual in PDF format.


Additional technical documents available for download (PDF format):

Click here to download a sheet of possible applications you can perform using MessageSuite as CRM solution or trouble ticketing system.

Click here to download a flow diagram of a typical support inquiry processed by MessageSuite and see how you can save time and money implementing your own trouble ticket system.


Do you have further questions or need additional product information ?

Contact our customer service by e-mail at support@sunnyscript.com for all questions.

We are looking forward to assist you and discuss your needs carefully to find out whether or not our software is suited for your planned project or application (and we are quite sure it is :-)


Important version information:

The screenshots / documentation is refering to two versions - the standard and the "plus" release of MessageSuite. We continue to sell the "plus" release only, so you profit from all features mentioned here.

Is it worth to mention that the only thing we kept is the price of the "standard" release ? It is :-)
You save over 100 Euro (the original retail price for a single site license was 199 Euro).

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Visit the screenshot gallery...


Want to learn a bit more about our software ?

Click here to start your very own screenshot gallery slideshow !


Do you have further questions or need additional product information ?

Contact our customer service by e-mail at support@sunnyscript.com for all questions.

We are looking forward to assist you and discuss your needs carefully to find out whether or not our software is suited for your planned project or application (and we are quite sure it is :-)

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Order your software license right now...


Ready to order ?

One license is required per single website. Our pricing scheme is quite simple:

99,00 Euro within the European Union.
$99.00 USD for customers outside the EU (e.g. USA, Canada, Japan, ... we deliver everywhere).

--> Click here to order now (secure server, all major credit cards accepted)...


Free installation included:

And best of all: Installation is taken over free of charge on your server !!!
So you don't have to take care about anything. Let us do the job and relax.

--> Click here to order now (secure server, all major credit cards accepted)...


No-risk money-back guarantee:

Should we fail to install the software on your server for technical reasons, you are not being charged for the software license nor our installation attempt. Is this fair, isn't ?

--> Click here to order now (secure server, all major credit cards accepted)...


Do you still hesitate to place your order ?

If you have a technical question or are unsure whether or not our software works on your server or fulfills your requirements, please contact our customer service by e-mail at support@sunnyscript.com.

Do you wish to test our software under live conditions on your server ? Please contact our customer service as well (support@sunnyscript.com). We require you to fill in a complete order form in such a case (including your credit card data for verification purposes). More details are provided upon request.

Or do you find our offers being too expensive ? Well, have you thought about the fact that a skilled programmer may charge you the same rate within one or two working hours... and you surely cannot develop a software like ours in such a short time (but if you can... please contact us immediately and we hire you as new head programmer ;-)

--> Click here to order now (secure server, all major credit cards accepted)...

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Read the introduction. Read the introduction. Detailed software features list. Detailed software features list. Download online documentation. Download online documentation. Visit the screenshot gallery. Visit the screenshot gallery. Order your copy now. Order your copy now. Back to home. Back to home. MessageSuite - CGI/Perl - Customer relationship management and support tickets.